If you run your own business (like me), you may suffer an all-too-common occupational hazard:
FLAKES!
I'm talking about people who miss meetings, don't return calls, don't pay bills on time, and don't do what they promise.
It would be wonderful if everyone acted with integrity all the time, but I believe that occurs only in an "alternative universe."
When I began writing this article, I wanted to declare "all-out war" on flakey behavior--that is, a no-tolerance policy. But the truth is: most of us flake out from time to time. We forget an appointment, we miss a meeting
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